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FAQ

 


 

My school name is not appearing in the drop down menu

First, double check that you have selected the correct photographer from the photographers drop down menu. Secondly, check the school name on your proofcard as this will match the school name in the schools drop down menu. If it still isn't appearing at may be because the photographer has not yet uploaded the images to our protected server. Please wait 24 hours before trying again. [Back to Top]



This website isn't working properly / I can't place an order

NOTE: You will need to have javascript "enabled" in your browser settings to view this site correctly. If you are having trouble, please check your internet options and make sure that your "privacy" and "security" settings are set to "medium" and that java script is "enabled". This site has been fully tested to work with Internet Explorer. If you are using other browsers and having difficulties please try using Internet Explorer. If you are still having problems please contact us using the form on the "contact us" page. [Back to Top]



There is no box in which to input the school name

You must select a photographer from the drop down menu first. Then another drop down menu will appear allowing you to select the school.[Back to Top]



P&P - 4.95. Do I still have to pay this if I return the order envelope to the school instead of ordering online

No. If you want to order from the options on the order envelope then you can return the completed envelope to the school with payment and benefit from free collection and delivery back to the school. However you will be limited to the products available via the envelope and will not be able to order from the wider range of options online. Please also note that if you do not return the envelope to the school within 7 days of receiving it then you will have to pay the late order surcharge.[Back to Top]



I would like to order a print size that is not available on this website

You can only order from the current range of options available. Please do not contact us asking if we can do different print sizes, half a pack or different novelty items. The products that are available are fixed and have been chosen with the parents needs in mind. However if there is something that you would like to see available in the future please email us and let us know. If we get enough requests for it then you may see it appear on the site in the near future[Back to Top]



I want to order a photo mug. Is that something you can do?

You can only order from the current range of options available. Please do not contact us asking if we can do different print sizes, half a pack or different novelty items. The products that are available are fixed and have been chosen with the parents needs in mind. However if there is something that you would like to see available in the future please email us and let us know. If we get enough requests for it then you may see it appear on the site in the near future[Back to Top]



I would like a product but you don't seem to have it available

You can only order from the current range of options available. Please do not contact us asking if we can do different print sizes, half a pack or different novelty items. The products that are available are fixed and have been chosen with the parents needs in mind. However if there is something that you would like to see available in the future please email us and let us know. If we get enough requests for it then you may see it appear on the site in the near future[Back to Top]